Van Robert Art Gallery
Returns
How to reach us about a delivered order.
What applies today
- For questions about returns, damaged deliveries or cancellations, contact the gallery with your order number.
- Payments are processed by Shopify at checkout; this site does not store payment details.
- Original artworks are one-of-a-kind; each can be purchased once.
Store refund policy
The store's published policy is shown below exactly as written by the gallery.
RETURN & REFUND POLICY
Last updated: September 29, 2026
Thank you for shopping with Van Robert Art Gallery.
ORIGINAL ARTWORK
Because original artworks are unique pieces, returns must be requested within 14 days of delivery.
To be eligible for a return:
- The artwork must be in the same condition in which it was received.
- It must include all original packaging and materials.
- The artwork must not have been damaged, altered, framed, or modified after delivery.
Before returning any artwork, please contact us at [YOUR SUPPORT EMAIL] with your order number and the reason for the return.
Do not send a return without contacting us first.
LIMITED EDITION MUGS AND OTHER PRODUCTS
Returns for eligible merchandise may be requested within 14 days of delivery.
Items must be unused, undamaged, and returned in their original packaging.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at [YOUR SUPPORT EMAIL].
Please include:
- Your order number
- A description of the issue
- Photographs showing the item and packaging
We will review the issue and determine the appropriate replacement, refund, or other resolution.
NON-RETURNABLE ITEMS
The following may not be eligible for return:
- Customized or personalized products
- Items damaged after delivery
- Items returned without prior authorization
- Gift cards, if offered
REFUNDS
Once your approved return is received and inspected, we will notify you.
If approved, the refund will be issued to the original payment method.
Banks and payment providers may require additional time to process the refund.
SHIPPING COSTS
Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the return is caused by an error on our part.
CONTACT
For return or refund questions, contact:
Van Robert Art Gallery
Email: vanrobertartgallery@gmail.com
Website: https://vanrobert.art